Shipping Policy

At ParulJewls, every order is handcrafted with care and packed securely to ensure it reaches you safely.

Please read our shipping policy carefully before placing your order.

📦 Order Processing Time

• All orders are processed within 2–4 business days.
• Handmade or custom pieces may require additional preparation time.
• Orders are not processed on Sundays or public holidays.
• Once your order is dispatched, you will receive a tracking link via SMS, email, or WhatsApp.

🚚 Delivery Timeline

Estimated delivery time after dispatch:

• Metro Cities: 3–5 business days
• Other Locations: 5–8 business days
• Remote Areas: May take slightly longer depending on courier service

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

💸 Shipping Charges

• Prepaid orders: Shipping charges calculated at checkout (if applicable).
• Cash on Delivery (COD): A ₹100 COD handling and delivery charge applies.

📌 COD charges are strictly non-refundable under any circumstances.

📍 Shipping Coverage

• We currently ship across India.
• For international shipping inquiries, please contact us before placing your order.

📦 Incorrect Address

• Customers are responsible for providing accurate and complete shipping details.
• If an incorrect or incomplete address is provided:
• Parul Jewels is not responsible for failed delivery.
• Additional re-shipping charges may apply.

🚫 Failed Delivery / Refused Orders

• If a customer:
• Refuses to accept delivery
• Is unreachable by the courier
• Provides an incorrect address
• The order will be returned to us.
• For COD orders, future COD access may be restricted.

🔄 Order Tracking

• Once shipped, you will receive tracking details via email, SMS, or WhatsApp.
• Please allow up to 24 hours for tracking information to update.

📦 Damaged in Transit

• If your order arrives damaged:
• Contact us within 24 hours of delivery
• Share a clear, uninterrupted unboxing video
• We will review and provide replacement if approved.

For full details, please refer to our Exchange & Return Policy.

⚠️ Important Notes

• Delivery delays caused by courier companies are beyond our control.
• During high-volume periods (sales, festivals), dispatch and delivery times may be slightly extended.
• Once an order is marked as delivered by the courier, Parul Jewels is not responsible for loss or theft.

📩 Need Assistance?

For shipping-related queries, contact us:

• Email: parul01jewels@gmail. 
• Instagram: @parul.jewels

We’re always glad to assist you 🤍